TheirFirstCall Instruments live Grade my presence
Free · 46 checks · about two minutes

Check the people you're paying.

Your agency says it's handled. This tells you whether it is — in about two minutes, on evidence you can see. The dial on this page graded this page while it loaded. The same instrument runs 46 checks on your business, including the one nobody else runs: what actually happens after a customer tries to reach you.

Name + city let us find your Google listing, which unlocks the AI-answer checks

No account, no card, no sales call. The grade is yours either way.

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Measuring
This page · your device · just now
Not a claim — a live reading
What comes back

Findings, not a verdict.

Every finding names what we read, when we read it, and what it is costing you. No vague score with a sales call attached. These are the shapes the instrument returns most often.

Live path test · lead follow-up
9h 14m
Nobody answered the contact form

We sent a real inquiry through your own form and waited. No auto-reply, no call back the same day. Most buyers hire whoever answers first.

Four answer engines · AI answers
0 of 4
AI assistants name your competitors, not you

We asked ChatGPT, Perplexity and two others who to call for your service in your city. Your business did not come up in any answer.

Citation sweep · name, address, phone
3 wrong
Three directories list an old phone number

Each one is a customer dialing a number you no longer answer. We name the directories and the exact text to correct.

The first one is the one no other tool runs. Every dashboard on the market grades your listings, your rankings and your reviews. None of them submits a real inquiry and times the reply — so nobody tells you the leads are arriving and going unanswered. It is the cheapest thing on this page to fix and usually the most expensive to ignore.

Why this exists

Eighteen companies. Forty-five thousand dollars.

I sell real estate — about as crowded as small business gets. Every agent is their own marketing department, chasing the same listings in the same few towns, and getting found is most of the job. So I hired the people you hire, over and over, and I had no way to check a single thing any of them told me.

Evan Beckett, who built TheirFirstCall
Evan Beckett
Sells real estate in metro Atlanta · built this instrument

Five marketing agencies. Four web designers. Three social media consultants. Six ad specialists. Around $45,000, all of it meant to expand my reach and turn visitors into leads.

Every one of them won my business the same way — by telling me what was wrong with what I had. Then, once they had it, I had to take their word that any of it ever got done.

I had to take their word for it. There was no way to check.

I still get calls every day from someone who wants to fix my marketing. Nobody can find my business on Maps, but everybody can find me to pitch me. That is the whole problem in one sentence: who do you trust — and even if you choose well, how would you ever know they were doing the work?

You don't. And people running a business are busy running it. Paying someone is easier than learning enough to check them, which is exactly what the last one was counting on.

When I finally learned enough to look for myself, here is what all those invoices had actually produced. Each one is now a module in the grade — the instrument is my own bad experience, written down so it runs on anyone's business in two minutes.

My site was never actually optimizedSearch & SEO · 16
My Google Business Profile was half-finishedGoogle listing · 20
My name, address and phone disagreed across the webNAP · 9
AI assistants had never heard of my businessAI answers · 8

So don't take my word for it either. Here is the part everyone skips: we sell the fixing too. An audit from someone who profits from the answer is a sales call wearing a lab coat, and I sat through eighteen of them.

The only honest way I know to do this is to hand you the whole measurement first, free, in writing, before you decide anything — findings, evidence, and the nine items we refuse to score because they need a person. Keep it. Hand it to your current guy. Point the same instrument at us. If we do the work, the same 46 checks run again at the end, so you can see what your money bought instead of being told.

Free · about two minutes

Point it at your own business — or at whoever you are paying right now.

No account, no card, no sales call.

After the grade

Fix it yourself, or we can.

The report is complete and it is yours — every finding, the evidence behind it, and what to change. Nothing is held back to force a call. If you would rather not do it yourself, this is the work.

Always free

The grade and the findings

46 checks, the evidence behind every one, and a plain list of what to change. Yours to keep, hand to your own web person, or ignore entirely.

Done for you

The fix pack

We generate the corrections from the evidence in your own report — structured data, page titles and headings, your name and address block, review replies, image descriptions — as paste-ready blocks. Nothing invented: every line traces to something the audit actually read.

Done for you

Lead response, wired up

The bigger job, and usually the one worth the most. An instant reply, sensible routing and a real second touch, installed into the tools you already use — then the same test run again, so you can watch the answer time drop.

The receipt

We run the audit again

Every engagement ends with the same 46 checks on the same ruler, so before and after are directly comparable. You should be able to see what your money bought. Most of this industry cannot show you that.

The scoring model — published, not hidden

How the 100 points divide.

Eight weighted areas. This is the local-service profile — the weights rebalance for retail, professional services and ecommerce. A chocolate shop deserves to be graded on shipping, not on click-to-call.

20Google
16SEO
13Convert
12Social
12Follow-up
10Content
9NAP
8AI
What each area checks

Forty-six checks, and where each comes from.

The instrument loads your site in a real browser, reads your Google Business Profile, runs live searches, sweeps directories for your name, address and phone, submits a real inquiry through your own contact path, and asks four AI assistants about your business. Thirty-seven are scored automatically; nine need a person.

12
After they contact youLive path test
path works · speed to lead · nurture · channels · autoresponder The check no other tool runs.
20
Google Business ProfileGoogle Places
claimed & complete · photos · posts · review count · rating · review velocity · owner responses · map pack
16
Search & SEOPageSpeed · live SERP
indexed · titles & meta · headers & keywords · keyword rank · page speed · mobile · schema · domain authority
13
Turning visits into callsHeadless browser
value prop · CTA · form · trust signals · mobile UX · load · click-to-call
12
Social presencePublic profiles
profile complete · conversion path · posting cadence · engagement rate · platform levers
10
Whether the writing persuadesAI judge
answerability · specificity & evidence · E-E-A-T · clarity & hook · depth & freshness
9
Name, address, phoneCitation sweep
consistency across directories · coverage
8
What AI assistants sayFour answer engines
appears first · breadth · cited · accuracy · share of voice
9 of the 46 need a person
Trust signals · Mobile experience · Google posts · Owner replies · Review pace · Social value proposition · Posting cadence · Engagement rate · Platform levers

These are judgment calls, and a machine faking them would cost the whole grade its credibility — so the automatic score leaves all nine out, and your report names them as open with what to look at. Paid advertising sits outside this instrument's scope too, and the report says so plainly rather than implying a verdict.

In plain English

What any of that actually does for you.

Everyone in this industry says visibility and optimization and leaves you to guess what changed. Here is the same thing without the vocabulary. Three things have to happen, in this order, before a stranger becomes a phone call — and most businesses are losing them at the third one while paying someone to work on the first.

01

They have to find you at all.

Almost nobody searching for what you sell knows your name. They type what they need and where they are, and something decides which handful of businesses to show on the map and in the first few results.

What decides it, as far as anyone outside Google can actually verify: whether your Google listing is complete and active, whether your business name, address and phone say exactly the same thing everywhere they appear, and whether your site has pages that plainly answer what was typed.

What to watch

Your Google listing. It is 20 of our 100 points because it is usually the whole difference between being on the map and not.

02

A machine has to be willing to name you.

More people every month ask an assistant — ChatGPT, Google's AI answers, Perplexity — "who should I call for this near me", and then just call whoever it says. Those systems mostly are not browsing live. They answer from what they have already absorbed about you: directories, your reviews, the plain text on your site.

And from your structured data — a short, machine-readable summary of your business buried in the page that no human ever sees. It is how software knows "this is a roofer in Peachtree City, this is the phone number" instead of guessing from paragraphs.

What to watch

Whether the same facts about you appear on several independent sites. Being left out here is silent — there is no missed-call notification for an answer that never mentioned you.

03

Then you have to actually answer.

This is where the money leaks, and it is the least glamorous item on the list. The search worked. They found you, they liked the look of you, they filled in the form. Then nobody replied until tomorrow.

Most people hire whoever gets back to them first. Not the best one, not the cheapest one — the first one. Every hour you spend getting more people to your site is worth less than it should be until this part works.

What to watch

How long it takes a real inquiry through your own form to get a real reply. It is the one thing on this page no other tool will test for you.

If you only do a few things

What to fix first — in the order that pays.

  1. Answer faster. An automatic reply within five minutes, and a person the same day. This is cheap, it is entirely within your control, and it usually pays back more than anything below it.
  2. Finish your Google listing. Hours, services, photos, and a reply under every review. It is free and most listings are half-done.
  3. Make your name, address and phone identical everywhere. Every directory with an old number is a customer dialling a phone nobody answers.
  4. Add the structured data. One block of machine-readable facts, so software describing your business is reading rather than guessing.
  5. Then think about rankings. Genuinely last. It is the slowest of these, the least under your control, and the one most likely to be sold to you first.

We are not going to pretend anyone outside Google knows the formula. What is checkable is whether the basics are present and consistent — and in almost every audit we run, several of them simply are not. That is the boring, unglamorous gap this whole instrument exists to find.

Structured data also called schema

A hidden block of text in your page that states your facts in a format software reads directly — name, address, phone, hours, services, prices, reviews. Visitors never see it.

What it does for you: search engines and AI assistants stop inferring your details from sentences and start reading them. It is the difference between being described accurately and being described approximately, or not at all.

NAP name, address, phone

Your business name, address and phone number, as they appear across every directory, profile and page on the internet.

What it does for you: when these disagree, software that is trying to work out whether three listings are the same business gets less confident about all of them — and a customer who finds the wrong number just gives up. Consistency is unglamorous and it is one of the cheapest things you can fix.

The map pack local results

The small box of three businesses with a map that sits above the ordinary blue links when someone searches for a local service.

What it does for you: for most local searches it takes the majority of the clicks. Being fourth is close to being invisible, and getting in is driven far more by your Google listing than by your website.

Indexed search engines

Whether a search engine has your page stored at all.

What it does for you: nothing else on this list matters for a page that is not indexed. It cannot rank, it cannot be quoted, it does not exist as far as search is concerned. It is rare, it is invisible, and it is worth checking once.

Speed to lead follow-up

The time between someone contacting you and a real reply reaching them.

What it does for you: it decides who gets the job more often than price or reviews do. Someone filling in your form is usually filling in two or three others the same evening. This is the check no other tool runs, because running it means actually submitting a form and waiting.

Core Web Vitals LCP, CLS

Two measurements of how a page feels while it loads. LCP is how long until the main thing appears. CLS is how much the page jumps around while you are trying to read it.

What it does for you: mostly it decides whether someone on a phone waits. Google uses them too, but the honest reason to care is that people leave slow pages and misclick jumpy ones. The dial at the top of this page is our own LCP, live.

E-E-A-T content quality

Experience, expertise, authoritativeness, trust — Google's own shorthand for whether a page reads like it was written by someone who has actually done the work.

What it does for you: it is not a number Google gives you, so anyone selling you an E-E-A-T score is inventing it. What can be judged is concrete: whether your pages name specifics, show real work, and say who is behind them. Ours is one of the nine checks we hand to a person rather than fake.

Domain authority third-party estimate

A score out of 100, invented by SEO tool companies, estimating how much weight your site carries. Google does not publish or use it.

What it does for you: it is a rough comparison against competitors and nothing more. Treat a low number as context, never as a diagnosis — and be careful with anyone who offers to raise it for a monthly fee, because buying links is the single most common way small businesses get themselves penalised.

Share of voice AI answers

Out of the assistants we ask, how many name your business when asked who to call for your service in your area.

What it does for you: it is the closest thing to a straight answer about whether you exist to the software people increasingly ask first. Zero out of four is common, it is fixable, and almost nobody is measuring it yet.

Alt text image descriptions

A written description attached to an image, read aloud by screen readers and used by software that cannot see pictures.

What it does for you: it makes your site usable by people with visual impairments, and it tells search engines what your photos show. Worth doing for both reasons. It is not legal accessibility compliance, and we will not tell you it is — a company that marketed automated fixes that way was fined a million dollars by the FTC in 2025.

The ruler, pointed here

We grade ourselves on it too.

It would be strange to charge for a measurement we had not survived. So the checks this page can run on itself, it runs on itself — live, in your browser, right now. Not a screenshot of a good day.

This page, this load, your device measuring…
Largest paint · LCP
Google calls anything under 2.5s good.
Layout shift · CLS
How much the page moved under you. Good is under 0.1.
Server response · TTFB
How long our server took to say its first word.
Sent over the wire
Reading what crossed the wire…
Third-party origins
Fonts and scripts are served from here. Nobody else gets to slow this page down — or watch you read it.
Structured data
Machine-readable objects describing this business, for search engines and AI assistants.

Every figure above is read out of your browser's own Performance API as this page loads — none of it is typed into the HTML. We cannot flatter ourselves here, and if this page ever gets slower, this panel is what tells on us. That is the same deal the report offers you: numbers that came from somewhere, and a blank where nothing was measured.

Straight answers

Before you run it.

Is it really free?

Yes. The grade and every finding behind it are yours for the price of a URL. We earn money later, and only from people who want the fixing done for them — the grading itself stays free for everyone.

What do you actually sell?

We fix what the grade found. Most of the on-page work we generate from the evidence in your own report and hand you as paste-ready blocks. The bigger job is usually lead follow-up — an instant reply, routing and a real second touch. Every engagement ends with the same audit run again, so you can see what moved.

How long does it take?

About two minutes, sometimes longer against a slow server. In that window the instrument loads your site in a real browser, reads your Google listing, runs live searches, sweeps directories, and queries four AI assistants.

What about a check that needs judgment?

The report marks it open and leaves it out of the score rather than guessing. Nine of the 46 work this way by design. A grade built on assumptions is worth less than a smaller grade built on readings, so your report names the open items and tells you who to ask.

Free · about two minutes

See where you actually stand.

Point the instrument at your business and read what comes back. Then decide whether you want any help with it.

No account, no card, no sales call.